Terms & Conditions

These terms and conditions apply to the chocolatesandpearls Website located at www.chocolatesandpearls.com .Please read these terms and conditions (the 'Terms and Conditions') carefully.

BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the chocolatesandpearls Website, and constitute an agreement between you and chocolatesandpearls. Chocolatesandpearls reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Product Availability and Pricing

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us at: info@chocolatesandpearls.com

Order Cancellations

Regular orders may be cancelled any-time prior to shipping. If you wish to cancel an order after shipping please refer to our Returns & Exchanges section for return instructions.

We regret that we are unable to refund shipping charges for items cancelled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship your package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Special Orders and Custom Orders cannot be cancelled once they have been placed into production.

Repairs

At Chocolatesandpearls, quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Chocolatesandpearls item please Email: info@chocolatesandpearls.com. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.

Chocolatesandpearls will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

Chocolatesandpearls Processing Center only accepts repairs for items purchased on Chocolatesandpearls.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the Chocolatesandpearls.com Returns Processing Center.

Please refer to our Chocolatesandpearls Instructions for tips on how to keep your jewels in tip-top condition.

Returns & Exchanges

Unworn, unaltered jewelry with tags attached and in its original packaging may be returned to Chocolatesandpearls for refund or exchange within 7 days of receipt. Please email info@chocolatesandpearls.com for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labelled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than Chocolatesandpearls.com. Return shipping and insurance is the responsibility of the customer. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less any shipping & insurance charges we incurred to ship your order.

Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Order Status

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

For additional status update questions please contact Chocolatesandpearls.

If you created an account you can also check order status by logging into your account.

Shipping

Shipping rates for orders are as follows:

  • Orders over $____________Free Shipping

  • Orders under $_____________

  • Overnight Shipping ______________

  • Others___________________

International Shipping rates are determines once the order is places, and vary according to the final destination.

All shipments are fully-insured and require signature confirmation. Your order will be shipped once your transaction is approved. At this time we are only able to ship to the customer’s credit card billing address. We are not able to ship to PO Box Addresses. If you would like to ship to an address other than your credit card billing address, we may be able to process your order with additional verification. Please contact Chocolatesandpearls with any special shipping requests.

Some orders may require additional verification. For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur.

Packages are delivered Monday-Friday. Chocolatesandpearls cannot assume responsibility for carrier shipping delays.

Site Content

The Site and all content and other materials, including, without limitation, the Chocolatesandpearls logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Chocolatesandpearls and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Trademarks

Chocolatesandpearls, designs, products, names or slogans contained in our Site are trademarks of Chocolatesandpearls and may not be copied, imitated or used, in whole or in part, without the prior written permission of Chocolatesandpearls. You may not use any metatags or any other "hidden text" utilizing " Chocolatesandpearls” or any other name, trademark or product or service name of Chocolatesandpearls without our prior written permission. All other trademarks, registered trademarks, product names and Chocolatesandpearls names or logos mentioned in our Site are the property of their respective owners.

Copyright

All aspects of our website is protected by England copyright laws, including all design elements, text material, logos, taglines, metatags. hashtags, photographic images (both intellectual property of Chocolatesandpearls or submitted to us by our clients), personal stories, Chocolatesandpearls icons, video and audio clips, downloads, and all other data, including all Chocolatesandpearls Designs. 





Use of the Site

You are granted a personal, limited, non-sub-licensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Chocolatesandpearls, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Chocolatesandpearls has adopted a policy of terminating and barring, in appropriate circumstances and at Chocolatesandpearls’s sole discretion, site users or account holders who are deemed to be repeat infringers. Chocolatesandpearls may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third Party Content

Chocolatesandpearls may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Chocolatesandpearls does not monitor or have any control over any Third Party Content or third party Sites. Chocolatesandpearls does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Chocolatesandpearls does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Use

You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND or non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, is strictly prohibited.

Communication

We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you communicate with us. In addition, your email address will be used by us to notify you of new products, promotions, special offers or the Chocolatesandpearls Newsletter; if you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

Advertisements and Promotions

Chocolatesandpearls may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Chocolatesandpearls, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Chocolatesandpearls is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Chocolatesandpearls advertisers on our Site.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Chocolatesandpearls, or our products or services that are provided by you to Chocolatesandpearls are non-confidential and shall become the sole property of Chocolatesandpearls. Chocolatesandpearls will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Chocolatesandpearls and its affiliates and sublicenses’ the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Indemnification

You agree to defend, indemnify and hold harmless Chocolatesandpearls, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Chocolatesandpearls and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer of Warranty:

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY CHOCOLATESANDPEARLS, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE "PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHOCOLATESANDPEARLS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. CHOCOLATESANDPEARLS DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. CHOCOLATESANDPEARLS DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL CHOCOLATESANDPEARLS, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM CHOCOLATESANDPEARLS, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO CHOCOLATESANDPEARLS 'S RECORDS, PROGRAMS OR SERVICES.

Modification and Notice

You agree that Chocolatesandpearls may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, Chocolatesandpearls reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Applicable Laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the England without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the United Kingdom, England in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.